Content Moderation for Sarcasm and Cultural Nuance
If you’ve ever seen a moderation bot flag a user for saying “Oh, great. Another flight delay. Exactly what I wanted,” you’ve seen the “Sarcasm Gap” in action. To a machine, “great” and “wanted” are positive signals. To a human, the frustration is screaming off the screen. For global enterprises, this isn’t just a funny […]