Customer Success Manager

Customer Success Manager

CSM | Full Time

Our significant value to ML teams brings a robust business model with significant ongoing growth.

Join the revolutionary team at tasq.ai and deliver cutting-edge software solutions that are changing the way data is labeled for AI.

Tasq.ai’s platform empowers the most innovative Data Science and Machine Learning teams to train and evaluate their AI models faster and at an unprecedented scale, enabling our customers to lead the most sophisticated and accurate AI developments of the 21st century.

We’re looking for creative problem solvers to join us, support the growth of the company and take it to the next level while managing and supporting our customer’s projects.

As Customer Success Manager you will be responsible for ensuring that our customers are successful in achieving their goals and maximizing the value they receive from our products and services. The role will involve building strong relationships with customers, and understanding their needs and challenges while working closely with internal teams to ensure that customers receive excellent service and support.

Responsibilities:

Continuously improve customer success processes and metrics to drive customer satisfaction and retention.

Identifying opportunities to improve project delivery processes and methodologies, conducting post-project reviews, analyzing project data, and recommending improvements to the delivery process.

Serve as the primary point of contact for customers, proactively addressing their needs and resolving their issues in a timely manner.

Monitor customer usage and engagement, and take proactive measures to improve adoption and satisfaction.

Provide onboarding, training, and ongoing support to ensure customers are successful in using our products or services.

Work closely with the product team to provide customer feedback and identify areas for improvement in our products or services.

Manage customer renewals and ensure high retention rates.

Managing project execution, ensuring project delivery is within budget, on time, and of the required quality standards.

Quality Management: Defining and monitoring quality metrics, conducting quality reviews, and ensuring that quality issues are addressed in a timely manner.

Identifying opportunities to improve project delivery processes and methodologies, conducting post-project reviews, analyzing project data, and recommending improvements to the delivery process.

Requirements:

3+ years of experience as Account Manager or Customer Success Manager or Delivery Manager in a tech company.

High analytical and technical orientation. A Data-driven approach and SQL knowledge – Must

Excellent written and oral communication skills in English- Must

Former experience or theoretical knowledge in the field of AI, Data management, ML, labeling, and computer vision – a huge advantage.

Details oriented, hands on, with attention to details, with the ability to understand the full picture

Familiarity with customer success metrics and tools.

Excellent communication and customer service skills.

Benefits:

Flexible working hours to accommodate your university schedule.

Valuable hands-on experience in the field of sales automation.

Opportunity to work with a dynamic and collaborative team.

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